WSC Free

WSC - The WHMCS Support Module

Collect and protect customer information with WSC Free. WSC is a free add-on module that will provide a secure area for your customers to attach any type of information to WHMCS support tickets which can then be viewed by your support team directly on the WHMCS ticket. Most WHMCS users use no encryption, simply allowing customers to enter sensitive information like passwords or application login links inside WHMCS tickets which is not encrypted and stays there until deleted. This is high risk for customers. Some companies use a simple text box for customers to enter these details, whilst this is slightly more secure it's also highly unprofessional and does not promote your business as caring about your customer's data. With WSC Free & WSC Pro, users can enter details into the secure form. The details are then encrypted and held in your database. You can use the dedicated form to search for the user's login credentials by using the ticket number at which point they will be decrypted and displayed to you or view your customer's sensitive information directly from the WHMCS ticket interface by using WSC's unique Credentials tab. The end-user can choose to remove access to these details or, once the ticket has been marked as completed and closed the WSC will remove the details from your database automatically.

New For WSC Free v2.1.0

• WSC Free users can now place the credentials buttons on templates automatically
• Support for WHMCS 8.6 and 8.7
• PHP 8.1 compatibility
• Every install of WSC is unique because each copy uses a unique encryption key to encrypt and decrypt customer information. The encryption key is chosen by you.

WHMCS Admin Notifications
WSC will email all WHMCS administrators when a customer attaches credentials to a support ticket

Automatically Collect Credentials
Take the customer directly to the credentials form after ticket submission

Fixed Form Fields
The form fields on WSC Free are fixed. You can collect FTP, cPanel, WHMCS, SSH, and .htaccess information from customers. Ideal for ISPs like Web Hosts. To change the form fields, consider WSC Pro.

Ticket Status Updates & Email Notifications
Once a customer attaches information to a WHMCS ticket, all WHMCS administrators are notified by email. The ticket status is also updated to "Encrypted".

Unique Credentials Tab
The credentials tab is unique to WSC and allows WHMCS administrators to decrypt and view information left by customers with ease. Switch between the client's credentials and the add reply section directly on the WHMCS ticket

WSC Sidebar
The WSC sidebar is deployed on installation and allows customers easy access to the credentials form. WSC also places a "Submit/Update Credentials" button at the top of the viewticket.php page

No Template Editing
WSC deploys all modifications on the fly. In most cases, WSC will work right out of the box allowing users a quick, secure way to hold customer data. WSC will work with any custom theme.

Further Features

• Professional design
• Credentials are fully encrypted in your database
• Clients can update the credentials given at any time
• Clients can withdraw access by deleting the credentials given
• Support team members can import credentials and attach them to tickets
• Search for credentials using the ticket number
• Credentials are removed from the database once the ticket is closed
• Admin notifications when a customer submits, updates, or deletes credentials
• View customer's credentials on support tickets
• Multilanguage Support
• PHP 8.1
• WHMCS V8/7 (v2.1) WHMCS 8.4.x (v2.0)